Refund policy

Effective date: July 10, 2026

Every plant we send is a living gift, and we want it to arrive — and stay — well. Live plants can't be returned like ordinary goods, so instead of a return policy, we offer our promise.

The Happy-Plant Promise

If your plant arrives damaged, tell us within 7 days of delivery. Email hello@thepurposeplant.com with your order number and a few photos of the plant and packaging, and we'll make it right with a free replacement or a full refund.

If your plant declines within 14 days of delivery — despite reasonable care following the care guidance included with your order — email us within that window with your order number and photos, and we'll do the same: free replacement or full refund.

Whether we send a replacement or issue a refund is decided case by case, at our reasonable discretion, and we'll always talk it through with you first. You never need to ship a plant back.

For gifts

If you received a plant as a gift and it arrived damaged, we'll work with you directly — just email us photos and the sender's name or order number. Replacements go out quietly; we won't spoil anything.

What the promise doesn't cover

Damage from leaving a delivered package unopened or outdoors for an extended time. Live plants should be unboxed promptly — we send a heads-up when your plant is arriving.
Decline caused by conditions outside the included care guidance (for example, extended lack of water or light, freezing or overheated rooms, or damage from pets).
Natural variation — plants vary in size, shape, and coloring from photos. Variation is not damage.
Issues reported after the 7-day (arrival damage) or 14-day (decline) windows.

Order changes and cancellations

Orders are packed and shipped Monday through Friday, usually within 1 to 2 business days. If you need to change a shipping address, edit a card message, or cancel, email us as soon as possible — we can make any change before your order ships. Once an order has shipped, it can no longer be changed or canceled, but the Happy-Plant Promise still applies.

Incorrect addresses

Please double-check the shipping address at checkout — especially for gifts. If a package is lost or a plant is harmed because the address provided was incorrect or incomplete, we can't offer a refund, but email us and we'll do our best to help with the carrier or offer a discounted replacement.

Non-plant items

Unused add-on items (such as extra meaning cards) can be refunded within 14 days of delivery — just email us. Given their nature, they don't need to be sent back.