We only consider a plant delivered when it arrives happy.
If yours shows up damaged, wilted, or worse for the journey, tell us within 7 days and send a photo. We will replace it or refund it - your choice. No forms to fill out, no hoops to jump through. Living things deserve second chances; so do deliveries.
What is covered. Damage in transit, a plant that arrives in poor health, or the wrong item in the box.
What we ask. A quick photo so we can see what happened and do better next time, and that you reach out within 7 days of delivery.
That is the whole promise. Write to us and a real person will answer.